The easiest way to get help in Salesforce.
Use live video and AI to enhance support quality and
empower users and support agents to get more done.
A simpler way for users to tell their story.
A faster way for teams to resolve their issues.
Get started with a Free 30-Day trial today
Why people Love WatchMe
Simpler User Experience
No need for Users to remember and document every step taken or to capture dozens of screenshots.
Don't just share your issue...Show it!
Faster Support Process
Endless issue-discovery meetings and user chat threads stealing time from your support team?
Eliminate the noise. Stop clarifying user issues and start solving them!
Production Visibility ++
Agents see exactly what Users saw in production, whether it happened 5 minutes ago or 5 days ago.
Say goodbye to recreating issues in lower environments!
Debug Logs...Handled
No more stopping to set up Trace Flags and coordinating with Users to try their issue again.
Logs are automagically captured every time.
Automatic Analysis
As helpful as logs are, reading them can be pretty painful. Let our tools automatically identify pain points.
You don't want the analysis. You just want the answer...We understand.
Inline Solutions
No switching between your app and ours. Understand and solve issues directly from the Case (or any) page.
Use tools that live wherever you do.
Simple tools that will change your day
WatchMe Recorder
Instead of writing long Case descriptions and trying to remember every click and every piece of data entered, let WatchMe Recorder capture all the details of user issues, exactly as they happened in production.
WatchMe Case Helper
Gather Case data, live issue demonstrations, and Salesforce logs all together in one place. Faster resolutions and higher productivity are right around the corner.
WatchMe Intelligence
Raise your hand if you hate reading log files. So do we. Let WatchMe Intelligence read them for you and identify the most critical content to help you resolve issues easily.
Create a stronger support process
Videos are so much easier than going back and forth in email. There's nothing like seeing the problem first-hand.
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